Leading by 10 years - Part 7

Employee Satisfaction vs Customer Satisfaction

Employee Satisfaction versus Employee Engagement

Will good employee engagement and great customer satisfaction affect customer satisfaction?

Will it effect your employee branding and affect your talent management?

Employee satisfaction is the extent to which employees are happy or contented with their jobs and work environment. Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.

Employee satisfaction and employee engagement are similar concepts on the surface, and many people use these terms interchangeably. Employee satisfaction covers the basic concerns and needs of employees.

Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are with their jobs. Employee satisfaction is typically measured using an employee satisfaction survey.

These things are all important to companies who want to keep their employees happy and reduce turnover, but employee satisfaction is only a part of the overall solution.

Consider the following definition of employee satisfaction and definition of employee engagement.